Support
We reply within one business day, Monday to Friday.
Contact us
Email support@liftelia.com. To help us answer faster, include your store URL (yourstore.myshopify.com) and a short description of what you expected to see.
Privacy and data deletion requests: privacy@liftelia.com.
Common questions
How do I get a free promo audit?
Fill in the form on the home page. In Shopify admin, go to Orders, click Export, choose "All orders" and CSV. If you can, include 12 months or more. You do not need to include customer details.
Which data does Liftelia use?
Order dates, products, quantities, prices, discounts and discount codes, refunds, and unit costs. We do not need customer names, emails, phone numbers or addresses.
Why is a promotion marked "Not enough data"?
The promotion was too short, too small, or overlapped with other promotions or stock-outs to separate its effect from normal demand. We would rather say so than show a number we cannot stand behind.
Some of my products have no unit cost. What happens?
Profit cannot be calculated without cost. You can enter unit costs in Shopify (Products, Inventory, Cost per item) or send us a simple file with SKU and cost, or an average margin per category.
How do I uninstall the app and delete my data?
Uninstall Liftelia from Shopify admin (Settings, Apps and sales channels). Shopify notifies us, and we delete your store data within 48 hours. You can also email privacy@liftelia.com to request deletion at any time.
Do you change anything in my store?
No. Liftelia is read-only. It never edits products, prices, discounts or orders.